Privacy Policy

 

Collection and Use of Personal Information

Capsicana Ltd are committed to respecting and protecting your privacy and data. Please see below how we collect your data, what it is used for, how you can request details about the information we hold and if necessarily delete your personal data.

How We collect your data:

We collect data from you when you use our website. For example, when you make a purchase, sign up to newsletters or contact us about our services. We also collect information about what pages you have viewed on our websites and actions you have taken.

What data we collect:

When you make a purchase

When you make a purchase on our website we collect data which enables us to post your purchased items to you. This will consist of Name, Address, email address and telephone number. This information will only be used for sending you your goods.

When you voluntarily sign up to our newsletters or email campaigns

When you sign up for one of our newsletters or campaign we will collect you email address and possibly first and last name. This information will only be used to send you the information you have agreed to receive when registering.

When you visit our website

See ‘Cookies’ section

 

How we use your personal information:

We will only ever use your personal information for the purpose for which it is collected.

  • To process orders and deliver your products to you (if applicable)
  • To process returns, refunds and customer service requests
  • To email you newsletters or marketing information that you have voluntarily subscribed to.
  • To contact you about changes to our policies or terms and conditions
  • For fraud prevention

Unsubscribing

If you would like to unsubscribe from any newsletter or campaign you can do this from any of the emails you have received. You will find the ‘unsubscribe’ link at the bottom of these emails. This will automatically remove you from that communication and no further action needs to be taken.

 

In case of a security breach:

We have made all efforts to make sure our website is secure and monitored for possible data breaches.

In the unlikely event of a security breach where your data may have been compromised, we will endeavour to contact all users within 24 hours with details of the breach and if necessary what precautions they can take to protect themselves.

Any breach where we suspect a user’s data has been compromised will be reported to the ICO (Information Commissioners Office) within 72 hours.

 

Privacy questions or assistance:

If you have any issues trying to delete your personal information from our records or have any questions about our privacy policy, please email us at info@capsicana.co.uk

 

Cookies:

We receive non-personally identifiable information through cookies and log files when you access our website. Certain technical information such as your IP address, page views, operating systems, web browser software and referring destination website is automatically collected from your computer. Cookies allow us to statistically monitor how many people use our site and for what purpose. We do not link any information obtained from cookies or log files to personally identifiable information. You are free to decline cookies if your browser permits and it will not affect your online experience.

 

Types of cookies we set:

Google Analytics:

These cookies allow us to see what pages on our website you have visited and the referrer. This gives us information to help improve the website and better understand our users and effectiveness of advertising and promotions.

 

Your cookie settings:

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer’s website.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.


Capsicana Ltd reserve the right to revise this Privacy Policy at any time by posting a new Privacy policy a. Please check this page periodically for changes. You can determine any revisions to the Private Policy by referring to the ‘Last Updated’ at the bottom of the page.